1) RMA Number Required:

A Return Materials Authorization (RMA) number is required for all item(s) returned to RG3 Meter Company. An RMA number is needed so that we may better assist you and process your return timely. It is also used as a reference if you need to contact RG3 for updates on your return.

Please contact RG3 Meter Company at (903) 753-3456, or by navigating to the Contact section of this website and filling out the contact form, to obtain an RMA Number before sending any return item(s).  A new RMA# is required for each shipment, they are NOT reusable.

  2) Download the RMA Form:

Click on the RMA form icon above to download the fillable form. If you are unable to download the form, please contact RG3 Meter Company at (903) 753-3456 to have a form emailed or faxed to you.

  3) Complete the RMA Form and Mark with the RMA Number:

After you have received an RMA number, please write the number in the appropriate box on the RMA Form.  Then fill out the remaining portions of the RMA Form and email the completed document to rma@rg3meter.com, or fax a copy of the form to (903) 753-5678.

If applicable, use a permanent marker to write the RMA number on the outside of the box or container used to package return item(s).

Note: Packages received without an RMA number will not be processed until an accompanying RMA number is in the system.

  4) Package and Ship your Return Item(s):

All Products must be secured to prevent in-transit damage. Cardboard dividers must be used between all returned Product to prevent damage to material. If Product is in sufficient quantity or size to palletize, only 33″ x 44″ shipping pallets or 40″ x 48″ standard shipping pallets are to be used. Material must not exceed the outside perimeter of pallet used by more than 1 inch. All pallets must be stretch-wrapped a minimum of two (2) times. Manufacturer is not responsible for damage during transit. No Product will be accepted for return or warranty if it is physically damaged UPON ARRIVAL at our facility.

Note:   If the box or container used to package return item(s) has the RMA number conspicuously written on it in permanent marker, there is no need to print the form and place it in the box. If you are unable to mark the package with the RMA number, please include the printed form inside the box or container.