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Privacy is also a major concern for all users. One of the most used tools in remote support sessions are the ones that allow desktop sharing. It is also possible to provide what is commonly called Unattended Support (the technician is granted total remote access to the client’s computer, even when he is not physically close to it). Studies indicate that for every 5 technical occurrences, 4 of them could be remotely solved. We provide privacy and focus on the issue while you are present at the computer.